For Those Who Think Young
Considering that nearly 2 million of you tuned in to Mad Men’s Season 2 Premiere, For Those Who Think Young I can safely assume that everyone else is just as mad for the breakout AMC series as I am.
And though I was a far distant eventuality in the 60s, during which time period the show is set, I can certainly appreciate this fictionalized portrait of Adland’s heyday and its deft handling of the social overtones of the period.
Bravo Matthew Weiner.
The C Word
After watching the show, it got me thinking about that oft-cited, but rarely welcomed word: change. Known in some circles as the C-Word (scaaarrryyy). In the premiere, we’re presented with an agency grappling with change on all fronts – in the world of advertising, in the world in general – and how it struggles to cope. While visionary creative director Don Draper rallies against change at work and at home, the landscape around him is altering – whether he’s prepared for it or not.
But this isn’t a post about that highly-lauded show.
Generation V is Out There
It is about an interesting study from Gartner via Marketing Charts which reveals that Internet consumption habits can no longer be classified along age, gender, societal or geographical lines. Generation V, or Generation Virtual as Gartner brands them, are using the Internet to inform, inspire and discover.
The study finds that this new digital divide exists in four categories: creators, contributors, opportunists and lurkers:
1) Creators:
These make their voice heard within the community, but they don’t necessarily build that community. They are informed and aware and exhibit this knowledge with product reviews or by answering other Web users’ answers.
2) Contributors:
These people want to own their own piece of the digital pie. Whether they accomplish this via a blog, podcast, or other digital means, it’s important to them that they build a community from the ground-up.
3) Lurkers:
This group comprises more than 80% of the Internet community, which makes sense. Why build a community or actively contribute when you can sit back, relax and reap the benefits of the reviews, blog posts and comments that inform your views and purchase decisions? We all begin our digital life in this gestational stage.
4) Opportunists:
These people may not have intended to contribute to the community, but maybe they accidentally landed on the product review page, or needed a question answered or randomly wanted to contribute to an online poll. Either way, they contribute, however sporadically or unintentionally.
But Can We Reach Them?
Like Don, some institutions will fitfully rally against change and only welcome it grudgingly (often right before the inevitably of extinction), while others will practically usher it through the door – and be all the better for it.
So my question is: will advertisers and marketers begin to embrace this new simultaneously defined and amorphous blob of Web users? Or will they continue to fragment their conversations with customers along the same ol’ demographic distinctions?
Won’t it be hard to reach an elusive group that doesn’t fit neatly into any of the old checkboxes? Or should they simply marry the old and the new worlds (ie defining young contributors vs. wealthy contributors, female lurkers vs. male lurkers, and so on and so forth)? Gartner says that businesses should actively address all four segments, but can it be done…and well?